Helping Authorities Navigate the Housing Benefit Award Accuracy Initiative

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Housing Benefit Award Accuracy Initiative

Housing Benefit Award Accuracy Initiative (HBAAI) allows local authorities to receive an allocation of funding from the Department of Work and Pensions (DWP) to undertake specific activities to identify unreported changes and to ensure the right benefit is being paid to the right person at the right time. Such activities include Housing Benefit Full Case Reviews (FCRs), Housing Benefit Matching Service (HMBS) referrals and including Self-employed Earnings Reviews (SERs).

How does it work?

As the HBAAI participation becomes mandatory from April 2022, local authorities should prioritise the seamless processing and management of housing benefit case reviews. By passing the burden to Capacitygrid, local authorities can benefit from reliable case selection and the consistent and intelligent delivery of end-to-end solutions.

What we do

Take a council’s risk score in its most basic form and provide a script for them to run against their system, effectively pulling the two pieces of information together into our Service Cloud platform.
Categorise and filter cases based on demographics, circumstance changes or date of last review
Full end-to-end process – including undertaking the reviews and conducting all the administration tasks that go with that such as letter generation to tenants
Enable an authority to meet key Housing Benefit Award Accuracy Initiative requirements, delivering significant savings on time, effort and resources

Crucially, Liberata has the tools to target and categorise high-risk case groups and by utilising our services be that the full end-to-end offering allowing us to take care of their whole Housing Benefit Award Accuracy Initiative requirements or just a basic review, authorities are allowed the breathing space to focus on their own specific projects and needs. Contact us to find out more.