Borough of Burnley
A Strategic Partnership
Growing jobs and services for the future
With a budget of £14.6m Burnley Council in Lancashire provide services to a population of 87,000. Liberata’s partnership with Burnley began in 2016 and runs for 10 years. The partnership is part of Burnley Council’s strategic planning around maintaining essential public services while meeting ever-increasing financial challenges. Burnley adjoins Pendle, another customer of Liberata in this region.




We have a strong partnership with Liberata and it is helping us to deliver and maintain services during challenging times.


COO Burnley Council
Our targets were...


Investment in IT
£4.9 million inward investment in Information Technology has improved service levels, delivered mobile devices for staff and implemented Office365 to support the transition to a paperless office internally.


Create new jobs
Local, skilled jobs created to deliver services to other local authorities from Burnley including the London boroughs of Bromley and Hillingdon


Provide easier access to citizens and businesses
New tools introduced to provide easier access to services including waste collection and landlord and licencing services while channel shift continues moving more services online.


Generate new income
The provision of environmental and licencing service to neighbouring authorities is generating additional income for the council.


Reduce claims processing time
Time has been reduced against a background of Universal Credit being rolled out, reducing the impact on citizen’s lives by providing access to benefits quicker.
How Liberata helped
What we achieved
15K
reduction in customers seen face-to-face
52
new jobs created
97.5%
Business Rates collection
65%
target for channel shift on track
£8m
savings on transferred services
3 days
removed from benefits processing time