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Case Studies

Liberata has had a long and successful strategic relationship with the London Borough of Bromley since 2002. During the lifetime of the contract, Liberata has taken on additional services and expanded our finance and HR services to schools.

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Hillingdon is London’s second largest borough to the west of the centre. Liberata has been in partnership with Hillingdon between 2008-2015 and 2017 onwards.

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London’s ninth largest borough to the west of the centre bordering Heathrow Airport, the London Borough of Hounslow need to save an additional £7.3m from their budget in 2018-19.

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The current contract will see the partnership extend to 30 years. Building on our local knowledge the North Somerset shared service centre delivers outstanding results for the council as well as a further four local authorities across England.

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With a budget of £14.6m Burnley Council in Lancashire provide services to a population of 87,000. Liberata’s partnership with Burnley began in 2016 and runs for 10 years.

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With a budget of £21m, Pendle Borough Council in Lancashire provide services to a population of 90,000. Liberata has been working in partnership with Pendle Council since 2005 and a new contract sees this continuing to 2030.

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Identifies and recovers £218,000 of incorrect or fraudulent Council Tax discounts by undertaking a Single Person Review with Capacitygrid

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Using Capacitygrid’s UC Automation solution, in conjunction with tools from GovTech, means that benefits officers at South Ayrshire Council have to manually intervene in just 18% of claims.

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Redcar and Cleveland Council The council were already in partnership with Liberata to deliver Revenue and Benefits processing services and decided to extend that work to incorporate Customer Services.

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Using Capacitygrid’s RV Finder Service, Leicester City Council has already generated additional revenue of £900,000 with a further 87 cases currently with the VOA.

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Dacorum Borough Council realises £100,000 of Resource savings and builds long lasting positive relationship using Capacitygrid’s Anytime Service.

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Working with Capacitygrid, over the last five years Chorley Borough Council has significantly reduced their long term empties and, as a result, generated over £5,000,000 of additional contributions from New Homes Bonus awards.

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