The council looks to the customer for a contribution of 24.5% currently and is looking to increase this to 27.5% from April. The Council in partnership with Liberata promotes schemes to help those who can't pay against those who won't pay with maximising the potential to collect outstanding. An example of this is the First Steps project which we have been shortlisted and commended by the IRRV awards. This scheme helps our more vulnerable customers agree different methods of support to help make payments towards their council tax but also be supported through the local citizens advice service. It is a joint working arangement and the council funds the project outside of its normal business as usual contract.
Jo Buchan - R&B Client Manager
North Somerset council