North Somerset saves £500k through automation initiatives

North Somerset Council: Efficiency

Innovate with Efficiency

North Somerset Council is a unitary authority located in the south-west of England. The area is home to predominantly seaside and countryside towns.

With an annual budget in the region of £400m the authority provides services and pays benefits to a growing resident population of 202,000 (88,000 households).

In recent years, an increasing number of business and residential properties have been added to the council’s accounts delivering a challenge to ensure all rates due are collected and records kept up-to-date.

Liberata has provided services to North Somerset Council since 1995.

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  • Innovative approach through use of products - Empty Homes Review, Mobile Homes Review, Business Rates Review

  • Increased use of external data and financial checks to reduce empty properties

  • Stronger enforcement practices for long-term debt recovery

98.7% highest ever NNDR collection rate in 2016-17
£5m+ recovered in arrears overpayments
50% less time to process change in circumstances than DWP UK average

We have benefited from Liberata’s local knowledge which has delivered exceptionally high collection rates across business rates and council tax and we expect this successful partnership to grow.

Richard Penska Head of Support Services Partnership, North Somerset Council