First place in Business Rates for Wandsworth

London Borough of Wandsworth

Innovate with Efficiency

Wandsworth is a large borough located in south-west London.

While the council has been in the top quartile for business rates collection for the last four years with overall collection rates upwards of 99%, it was important to ensure the service remained cost effective in a low-risk manner.

Liberata has helped the council since 1999 to collect approximately £119m annually from almost 9,000 businesses trading in the borough.

The Solution

  • Collections were run from a shared service centre

  • Staff continually improved skills and used best practice

  • High team targets to encourage maximum revenue collection

  • Local detailed knowledge combined with sector-specific expertise, effective process automation and use of data analytics

  • Approach delivered an outstanding result for the council as the number one collector of business rates in England and Wales in 2016

No. 11 in England and Wales for collection rate 2015-16
99.6% collection rate is highest ever recorded and a result of year-on-year improvements
15% increase in business rates transactions processed over five years

We are delighted with the results achieved, particularly in light of the recent government announcement that councils will keep the revenue raised from business rates. Becoming number one is testament to our continued focus on improving collections year-on-year.

Kevin Legg Wandsworth Borough Council, Assistant Director (Revenue Services)