Long-term solution generates £5m in savings for Bromley

London Borough of Bromley

Innovate with Service

Liberata has partnered with Bromley since 2002. With a £200m budget to deliver services to 300,000 people, the London Borough of Bromley (the largest in London) faces enormous cost saving challenges while maintaining service levels. The council needs to save a further £60m from 2013 to 2017.

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The Solution

  • Investment in technology and channel shift through move to digital self-serve

  • Greater levels of contracted services to Liberata as the partnership developed

  • New services created including Empty Homes Review, School Services and Social Care Financial Assessments

98.9% collection rate for NNDR in 2016-17
10,000 registrations on MyBromley portal in first six months
6.41 days removed from new claims processing times

As the partnership has developed we have contracted more services to Liberata building a trusted relationship that benefits the residents of Bromley.

Peter Turner Director of Finance, London Borough of Bromley