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20 April 2020

Capacitygrid by Liberata waives the implementation fee for the CloudTools software suite to help Councils respond better to the Covid-19 crisis

As part of our response to Covid-19, we are waiving the implementation fees for our range of CloudTools software. This includes:

  • CloudTools Perform – Which captures staff activity and assesses that activity against output to drive better productivity for both office based and home-working teams
  • CloudTools Quality – Which ensures that quality and accuracy checks are undertaken in a structured, consistent manner across all teams, providing managers with clear, actionable intelligence to support early intervention if service quality dips at any point
  • CloudTools Resolve – Which measures the reasons behind customer contacts and the outcomes of each to help remove avoidable contact
  • CloudTools Deflect – Which helps staff painlessly signpost customers towards online services and other specialist stakeholders whilst providing a monitoring and enforcement feedback loop within the service to ensure that this is being done in practice.
  • CloudTools Transact – Which provides a suite of 27 forms across the Revenues and Assessment service providing a simple means of keeping customers online where the commonly used customer portals do not provide transactional capability
  • CloudTools Upload – Which allows customers to provide evidence via any internet device at any time in the assessment or review process across any government service line
  • CloudTools Experience – Which allows the customer experience to be measured rapidly, regularly and robustly against much larger sample sizes than is the case with traditional survey mechanism

Used together in a typical billing authority, these can release an average of 12 FTE staff in the first year alone to help with your response to Covid-19 and to keep essential services moving.

Please get in touch to find out how we can help you with implementations taking as little as 1 week.

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