Case Studies
Awards
2019
IRRV Performance Awards 2019
Finalist; Excellence in Partnership Working2017
The Rewards 2017
Finalist; Payroll & HR Provider Award
The Rewards 2017
Finalist; Public Sector Team Award
CIPP Excellence Awards
Payroll service provider of the year (fewer than 250 clients)
CCA Excellence Awards
Finalist; Team of the Year
CCA Excellence Awards
Finalist; Innovation in BPO
IRRV Performance Awards 2017
Winner; Excellence in Non-Domestic Rate
IRRV Performance Awards 2017
Finalist; Excellence in Innovation (Channel Shift)
IRRV Performance Awards 2017
Finalist; Excellence in Social Inclusion
CNW Contact Centre Awards
Winner; Best Use of Social Media
CNW Contact Centre Awards
Winner; Trainer/Coach of the Year - Gayna Worthington
Call North West Awards 2017
Finalist; Best Outsourced Contact Centre – Liberata UK, East Lancashire
Call North West Awards 2017
Finalist; Manager of the Year – Leanne Burrows, Burnley
Call North West Awards 2017
Business Improvement Strategy of the Year – Liberata UK, Hounslow
Call North West Awards 2017
Business Improvement Strategy of the Year – Liberata UK, Burnley Contact Centre
Call North West Awards 2017
Contact Centre Ambassador – Faraz Ahmed, Pendle
Call North West Awards 2017
Hero of the Year – Gaynor Worthington, Pendle
UK Contact Centre Awards
Most Positive Impact on the Community; Bronze Award
UK Contact Centre Awards
Business Improvement Manager of the Year; Leanne Burrows, Bronze Award
UK Contact Centre Awards
Contact Centre Manager of the Year; Vicky Mcgurk, Finalist
UK Contact Centre Awards
Community Champion of the Year; Vicky Mcgurk, Finalist2016
IRRV Performance Awards 2016
Excellence in Debt Management - Winner
IRRV Performance Awards 2016
Most Improved Team of the Year - Finalist
IRRV Performance Awards 2016
Excellence in Staff Development - Finalist
IRRV Performance Awards 2016
Excellence in Social Inclusion - Finalist
IRRV Performance Awards 2016
Excellence in Innovation (Service Delivery) - Finalist
Call North West Contact Centre Awards 2016
Agent of the Year – Gerson Da Silva
Call North West Contact Centre Awards 2016
Team Leader of the Year – Paul Orrell
Call North West Contact Centre Awards 2016
Contact Centre Manager of the Year – Vicky McGurk
Call North West Contact Centre Awards 2016
Hero of the Year – Gerson Da Silva
Call North West Contact Centre Awards 2016
Hero of the Year – Sam Blick
Call North West Contact Centre Awards 2016
Best People Engagement – Liberata UK, Pendle Contact Centre
Call North West Contact Centre Awards 2016
Best Outsourcer – Liberata UK, Pendle Contact Centre
Call North West Contact Centre Awards 2016
Best Support Team – Liberata UK, Barrow Contact Centre
Call North West Contact Centre Awards 2016
Best Outsourced Contact Centre – Liberata UK, Barrow Contact Centre2014
IRRV Silver Awards 2014
Excellence in Debt Management - Finalist
IRRV Performance Awards 2014
Excellence in Innovation - Finalist
IRRV Performance Awards 2014
Excellence in Debt Management - Finalist2013
National Outsourcing Awards 2013
Award for Delivering Business Value
National Outsourcing Awards 2013
Shared Service Centre of the Year2012
IRRV Gold Award 2012
Excellence in Partnership Working
IRRV Silver Award 2012
Excellence in Innovation
IRRV Silver Award 2012
Most Improved Team of the Year
LGC Gold Award 2012
Excellence in Business Partnership
2012 UK Customer Experience
Professional of the Year
2012 Better Health at Work Awards
Gold2011
IRRV Bronze Award 2011
Most Improved Team of the Year AwardAccreditations
ISO 27001 Information Security Standards accredited
BS 25999 accredited
ISO9001 Quality Management System accredited
First private sector company to be CESG accredited
Charter Mark for Excellence in customer services from the Cabinet Office
HMG Infosec Risk Assessed
Six Sigma, Lean, PRINCE2 and MSP qualified teams
Recognised on the National Apprenticeship Service’s Roll of Honour
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