Awards

IRRV Performance Awards 2023 Finalist; Revenues Team of the Year
IRRV Performance Awards 2023 Finalist; Benefits Team of the Year
IRRV Performance Awards 2023 Finalist; Partnership Working
IRRV Performance Awards 2022
Winner; Excellence in Innovation (Digital Transformation)
CCA Global Standard Awards
Bronze Winner
IRRV Performance Awards 2022
Finalist; Benefits and or Welfare Reform Team of the Year
IRRV Performance Awards 2022
Finalist; Excellence in Innovation (Digital Transformation)
IRRV Performance Awards 2022
Finalist; Revenues Team of the Year

Accreditations

  • ISO 27001 Information Security Standards accredited
  • BS 25999 accredited
  • ISO9001 Quality Management System accredited
  • First private sector company to be CESG accredited
  • CCA Global Standard©
  • Charter Mark for Excellence in customer services from the Cabinet Office
  • HMG Infosec Risk Assessed
  • Six Sigma, Lean, PRINCE2 and MSP qualified teams
  • Recognised on the National Apprenticeship Service’s Roll of Honour

Any questions? Need more information?

As a Council we are focused on ensuring that the services delivered are both sustainable and of the highest quality. We are delighted to be working with Liberata to help deliver these services on behalf of our residents and businesses. Liberata stood out with its ability to drive transformational change and improve customer access and digital services.
Richard Baker
Welwyn Hatfield Borough Council
Following a formal process and tender notice, Liberata stood out with its ability to transform our services and improve customer access and digital services. Liberata has demonstrated it can achieve high collection rates across business rates and Council Tax services and benefits by improving processing times. We look forward to working with Liberata to help transform these services for our residents and ensuring we are providing the appropriate levels of support to the most vulnerable in our area.
A spokesperson for Swindon Borough Council
Swindon Borough Council
Eastleigh Borough Council has worked with Liberata for a number of years who undertake the council's empty home reviews, and I must say, their service exceeded all expectations. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to addressing this critical issue in our community. Thanks to Liberata, the council has been able to maximise our empty home bonus year on year. This positive impact on our community cannot be overstated.
Kerrie Thomas
Eastleigh Borough Council
The RV Finder service from Liberata has really helped us ensure that our data is as accurate as possible and, when the VOA has processed the outstanding cases, I fully expect to see more than £1,000,000 of additional RV. The “risk and reward” model works well and the Council only has to pay for their success and the service is something that we will use on a regular basis.
Steve King
Leicester City Council
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