Case Studies
Awards
2019


IRRV Performance Awards 2019
Finalist; Excellence in Partnership Working2017



The Rewards 2017
Finalist; Payroll & HR Provider Award


The Rewards 2017
Finalist; Public Sector Team Award

CIPP Excellence Awards
Payroll service provider of the year (fewer than 250 clients)


CCA Excellence Awards
Finalist; Team of the Year


CCA Excellence Awards
Finalist; Innovation in BPO

IRRV Performance Awards 2017
Winner; Excellence in Non-Domestic Rate

IRRV Performance Awards 2017
Finalist; Excellence in Innovation (Channel Shift)

IRRV Performance Awards 2017
Finalist; Excellence in Social Inclusion


CNW Contact Centre Awards
Winner; Best Use of Social Media


CNW Contact Centre Awards
Winner; Trainer/Coach of the Year - Gayna Worthington






Call North West Awards 2017
Finalist; Best Outsourced Contact Centre – Liberata UK, East Lancashire






Call North West Awards 2017
Finalist; Manager of the Year – Leanne Burrows, Burnley






Call North West Awards 2017
Business Improvement Strategy of the Year – Liberata UK, Hounslow






Call North West Awards 2017
Business Improvement Strategy of the Year – Liberata UK, Burnley Contact Centre






Call North West Awards 2017
Contact Centre Ambassador – Faraz Ahmed, Pendle






Call North West Awards 2017
Hero of the Year – Gaynor Worthington, Pendle




UK Contact Centre Awards
Most Positive Impact on the Community; Bronze Award




UK Contact Centre Awards
Business Improvement Manager of the Year; Leanne Burrows, Bronze Award




UK Contact Centre Awards
Contact Centre Manager of the Year; Vicky Mcgurk, Finalist




UK Contact Centre Awards
Community Champion of the Year; Vicky Mcgurk, Finalist2016


IRRV Performance Awards 2016
Excellence in Debt Management - Winner

IRRV Performance Awards 2016
Most Improved Team of the Year - Finalist

IRRV Performance Awards 2016
Excellence in Staff Development - Finalist

IRRV Performance Awards 2016
Excellence in Social Inclusion - Finalist

IRRV Performance Awards 2016
Excellence in Innovation (Service Delivery) - Finalist









Call North West Contact Centre Awards 2016
Agent of the Year – Gerson Da Silva









Call North West Contact Centre Awards 2016
Team Leader of the Year – Paul Orrell









Call North West Contact Centre Awards 2016
Contact Centre Manager of the Year – Vicky McGurk









Call North West Contact Centre Awards 2016
Hero of the Year – Gerson Da Silva









Call North West Contact Centre Awards 2016
Hero of the Year – Sam Blick









Call North West Contact Centre Awards 2016
Best People Engagement – Liberata UK, Pendle Contact Centre









Call North West Contact Centre Awards 2016
Best Outsourcer – Liberata UK, Pendle Contact Centre









Call North West Contact Centre Awards 2016
Best Support Team – Liberata UK, Barrow Contact Centre









Call North West Contact Centre Awards 2016
Best Outsourced Contact Centre – Liberata UK, Barrow Contact Centre2014


IRRV Silver Awards 2014
Excellence in Debt Management - Finalist

IRRV Performance Awards 2014
Excellence in Innovation - Finalist

IRRV Performance Awards 2014
Excellence in Debt Management - Finalist2013



National Outsourcing Awards 2013
Award for Delivering Business Value


National Outsourcing Awards 2013
Shared Service Centre of the Year2012


IRRV Gold Award 2012
Excellence in Partnership Working

IRRV Silver Award 2012
Excellence in Innovation

IRRV Silver Award 2012
Most Improved Team of the Year

LGC Gold Award 2012
Excellence in Business Partnership

2012 UK Customer Experience
Professional of the Year

2012 Better Health at Work Awards
Gold2011


IRRV Bronze Award 2011
Most Improved Team of the Year AwardAccreditations


ISO 27001 Information Security Standards accredited


BS 25999 accredited


ISO9001 Quality Management System accredited


First private sector company to be CESG accredited


Charter Mark for Excellence in customer services from the Cabinet Office


HMG Infosec Risk Assessed


Six Sigma, Lean, PRINCE2 and MSP qualified teams


Recognised on the National Apprenticeship Service’s Roll of Honour

