Helping government get results

Intelligent Customer Engagement

Customers are at the centre of everything we do. To better understand our customers and delivery more meaningful outcomes to them, we’ve centred
our approach on improving delivery of service at key moments of the customers experience... Intelligent Customer Engagement.

Found out how we’re making a difference with ICE.

Since entering the strategic partnership with Liberata in 2005, we have not only seen year-on-year improvements in revenue collection rates, but improved levels of service delivered to benefit claimants.

Councillor Theo Dennison Cabinet member for finance and citizen engagement, London Borough of Hounslow

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