Helping government get results

Intelligent Customer Engagement

Customers are at the centre of everything we do. To better understand our customer, and provide more meaningful outcomes to them,
we’ve centred our approach on improving delivery of service in key moments of the customers’ experience; Intelligent Customer Experience (ICE).

Found out how we’re making a difference with ICE.

Since entering the strategic partnership with Liberata in 2005, we have not only seen year-on-year improvements in revenue collection rates, but improved levels of service delivered to benefit claimants.

Councillor Theo Dennison Cabinet member for finance and citizen engagement, London Borough of Hounslow

Latest News

Read about our new contracts, service innovations and thought leadership.