Liberata - Government Process Services: Helping government get results

40+ Years’ experience of
delivering results
250 Working with 250
private sector clients
500 And supporting over 500
public sector organisations
£5bn Worth of transactions
completed annually

We are Liberata

Liberata is a leading supplier of services and software to public and private sector organisations across the UK - delivering cost savings and efficiency improvements across Revenues & Benefits; Finance & Accounting; HR & Payroll and Customer Services.

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What we do

Working in partnership with our clients and using our 40 years’ experience we understand your requirements and offer services and solutions that help you get results. We are responsive to our clients’ needs and adapt and innovate to offer the best support – in October 2020 we introduced new services to help clients deal with COVID-19 related restrictions, grants and initiatives

Public Sector

For over 40 years we have been a leading supplier of Revenues & Benefits services to local government and additionally supply Finance & Accounting; HR & Payroll and Customer Contact Centre solutions to the wider public sector

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Private Sector

With hundreds of existing private sector clients, Liberata offers support with HR, Payroll and Outplacement services and a range of managed services for Finance & Accounting including our innovative and unique Duplicate Invoice Recovery solution

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Over £675m income generated for our local authority clients

Supporting channel shift programs and increasing customer satisfaction

Improving cash flow by identifying and recovering overspend

Our Services

Finance
and Accounting

HR, Payroll and
Outplacement Services

Customer
Services

Revenues
and Benefits

Automation
Services

COVID-19
Support Services

DBS Online Portal

Our online DBS Checks are fast, secure and easy to use. We firmly believe that this service will be more cost effective than your existing solution, whether that is in-house or with a ‘third party’. The DBS online portal has built in functions to enter, validate and submit basic, standard and enhanced DBS checks, as well as External ID validation and provides you with the reports you need to track progress of each case.

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Since entering the strategic partnership with Liberata in 2005, we have not only seen year-on-year improvements in revenue collection rates, but improved levels of service delivered to benefit claimants.

Councillor Theo Dennison Cabinet member for finance and citizen engagement, London Borough of Hounslow

Featured Case Study

Uncovers an Additional £900,000 of Rateable Value

Leicester City Council

Using Capacitygrid’s RV Finder Service,
Leicester City Council has already generated
additional revenue of £900,000 with a further
87 cases currently with the VOA.