Helping government get results

The leading provider of Revenues and Benefits for Local Government

  • Deliver cost savings
  • Improve collection rates and service delivery
  • Help your customers transition to new processes

£5m in savings over
4 years for Bromley

  • 98.81% collection rate for NNDR in 2015-16
  • 10,000 registrations on MyBromley portal in first six months
  • 6.41 days removed from new claims processing times

Intelligent Customer Engagement

Customers are at the centre of everything we do. To better understand our customers and deliver more meaningful outcomes to them, we’ve centred our approach on improving delivery of service at key moments of the customers experience… Intelligent Customer Engagement.

Since entering the strategic partnership with Liberata in 2005, we have not only seen year-on-year improvements in revenue collection rates, but improved levels of service delivered to benefit claimants.

Councillor Theo Dennison Cabinet member for finance and citizen engagement, London Borough of Hounslow

 

Award winning in collections!

Liberata Wins ‘Excellence in Non-Domestic Rate’ Awards at the 2017 IRRV Perfornamce Awards