Training & Development

At Liberata the training and development of our staff is a vital part of the success of our business. We apply a blended approach to our training and development programme, employing e-learning, classroom training, coaching and mentoring to meet our four strategic areas of training and development:

• Basic office skills
• Technical training
• Management skills
• Leadership development

Training needs are identified on a continuous basis through our New Starter process, six-monthly Employee Performance Reviews (EPR) and regular individual sessions to review objectives and progress. The EPR provides a direct link from development needs to development opportunities.

By logging onto a web-based training application, employees can develop their basic office skills in office software applications including word processing and spreadsheets as well as report writing and presentations.

Internally, Liberata employs full-time trainers to provide a wide portfolio of classroom training across each of our business centres. Our in-house training programme focuses on technical training, aligned to our business processes.

We also encourage employees to study relevant professional qualifications such as IRRV, CIMA and CIPD.

Management skills training is provided through a combination of internal and external specialist trainers and covers a wide range of topics from negotiation skills and business case preparations to a full range of people management skills required by our leaders.