Driving Intelligent Customer Experience

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Digital Council

Liberata is working in partnership with Jadu, a global web experience management software company, to help councils deliver “Intelligent Customer Experience” as part of their digital transformation programmes.

The partnership will provide local councils with the combined tools and expertise to help them digitally transform and automate their services.

Jadu specialises in developing cloud-based customer experience software including real-time case management, website CMS, online forms and data capture tools that enable local government to provide engaging customer-friendly web experiences.

This will enable councils to:

  • Build efficiency into your services by connecting with your customers. Intelligent forms on all devices, providing rapid service transformation with flexible integration

  • Create and manage customer interactions and expectations in real time, keeping your customers informed and up to date.

  • The front-end of all customer transactions and engagement. Personalised web experience management with powerful portal and integration capabilities.

We see Liberata’s extensive business process and automation expertise as important ingredients in helping local government fully realise the benefits of going digital. Local government has long needed a platform to deliver channel shift and a more user-focused digital experience. Liberata’s experience and wealth of professional services expertise, combined with Jadu’s customer experience platform, means we can deliver real value to customers and citizens

David Evans Vice President of Global Channel at Jadu