Public Access

Providing answers to over 3 million people is never simple.

Liberata’s approach to providing those answers can be summed up by one simple word. Quality.

Liberata believes that “quality begins with a small queue”.

This serves as a constant reminder of the continuing need for quality driven systems and processes that underwrite Liberata’s ability to understand its clients’ business and to deliver the answers that its clients’ customers need, quickly and effectively.

Liberata’s service offering delivers:

• Multi-channel, scalable Contact Centre capability
• Cutting edge technology – Telephony, CRM systems, Kiosks
• Effective performance and quality models
• Efficiencies from process re-construction and migration from back-office to front-office
• Access to Payment Network capability
• Tailored solutions to meet client and customer needs

Range of services

Liberata’s Public Access service teams across the UK deliver answers on a broad range of enquiries to a customer base of over 3 million people on:

• Council Tax & Business Rates
• Housing & Council Tax Benefit
• Environmental Complaints
• 1st Tier Consumer Advice
• Payroll
• Accounts Payable
• Life & Pensions