An accurate review of SPD claims

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Single Person Discount

Single Person Discount Review is a fully managed service that offers a simple, innovative and efficient way of reviewing and updating your Single Person Discounts. We review over 420,000 SPDs on behalf of Local Authorities each year and achieve a typical SPD removal rate of between 4-5%.

Our success is achieved by building a successful partnership with you and your teams in conjunction with continuously reviewing the data and the methodology of the review process that we provide.

This is also available to you through our Service Cloud platform which gives you the data sets, case management capability and suite of reports and outcomes to work cases within your existing team.

We can:

  • Reduce the number of ineligible claims

  • Identify and address fraudulent claims faster

  • Improve accuracy of Council Tax records

  • Maximise Council Tax income

  • Review ongoing claims

4% removal rate achieved for Brighton Council in 2016
£116k+ of lost Council Tax recovered for West Lindsey District Council
420,000 Single Person Discounts reviewed each year with an average removal rate of 4%