Reaching out to customers

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Customer Experience Management

Liberata is working in partnership with Jadu to help councils understand how customer experience can be easily managed and improved across a variety of digital channels.

Jadu specialises in developing cloud-based customer experience software including real-time case management, website CMS, online forms and data capture tools that enable local government to provide engaging customer-friendly web experiences.

Through the Jadu Continuum CXM platform, local government can focus on user needs such as simplifying the process to make online payments, request services, reporting issues and easily locating information.

The Jadu Continuum CMX platform provides mobile-friendly websites to improve the user experience and encourage self-service, and increase customer adoption and savings through channel shift.

The benefits:

  • Provide customers with updates at every stage

  • Reduce the number of calls to your customer services team

  • Integrate with back office work forces

  • Web portal gives a single view of each case allowing for collaboration between customers, employees and third parties

  • No extensive training required