Reduce your overpayments and improve collection rates

Benefits and Overpayments Review

Benefits and Overpayments Review enables your team to automate your Housing Benefit overpayments recovery and reduce the amount of manual work required.

The easy to implement review analyses your existing system to identify, prioritise and report overpayments that are ready for recovery, along with the additional information you need to start collecting it.

With a unique set of reports, it is guaranteed to increase your recovery rates and reduce your costs.

We can help you

  • Identify accounts and collection methods that deliver the greatest return

  • Recover overpayments faster

  • Increase revenues

  • Reduce the risk of bad debt and write-offs

  • Offer guaranteed value for money

  • Provide actionable results in each monthly report

Improved aged debt profile
£325,000 Average additional income identified by current users
Enabled prompt optimisation of recovery streams

Your work on overpayment recovery has led to a significant increase in revenue for the council. Your application of best practice and innovative methodology has made a real positive impact on our recovery rates.

Nick Rowe Head of Revenues & Benefits, London Borough of Hounslow