Always on when you need it

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Anytime

Anytime has provided on-demand support to over 50 local authorities covering a plethora of work packages. It offers experienced revenues and benefits staff to work as an extension to your team, giving you a more cost-effective option when you need extra help rather than relying on temporary staff.

Using the scale of our wider network we are able to offer a flexible solution and assist you in getting back on track in challenging times, particularly if workload volumes increase during peak holiday periods, in the event of unplanned sickness absence or during restructures to aid cost saving challenges.

The outcome

  • Provision of scale and capacity to deliver a predictable and consistent service that is flexible around your workload

  • Fully managed service

  • Bespoke contract management approach and structure including designated account manager, a team leader and quality assurance

  • Experienced staff delivering consistently high outputs and quality via our proven performance management toolkit

  • Flexible pricing solutions to meet your needs via day rates or transactional pricing

  • Forum for sharing best practice procedures, process improvements, automation and digital transformation

20,000+ transactions processed each month across Revenues and Benefits
Over 95% Quality performance is continuously at a high financial accuracy
In the past 12 months Capacitygrid has helped its clients achieve KPIs of 18 days on New Claims and 5.7 days on Changes

Given the complex and sensitive nature of the work, it’s vital for us to have a partner we know we can trust and who has the specific expertise required to deliver a high quality service which can adapt to changes in local requirements at short notice, something Capacitygrid has proven repeatedly.

Beverley Parks Benefits Service Manager at Derby City Council