Privacy Policy

Privacy Policy

This privacy notice tells you about how Liberata UK Limited uses the personal information that it collects (for example when someone visits our website).

Visitors to our website

When someone visits www.liberata.com, we use third party services, Google Analytics and Lead Forensics, to collect standard internet log information and details of visitor behaviour patterns. This information is processed in a way which does not identify anyone and we use it to help us to understand better how visitors to our website use it.

We do not make, and do not allow Google and Lead Forensics to make any attempt to find out the identities of people visiting our website. If we do want to collect personally identifiable information through our website, we will explain that we want to do this and what we want to do with it.

Use of cookies

We explain how we use cookies in our Cookies Policy, which is detailed below.

Search engine

Our website search is powered by standard features in WordPress, a well-known and widely used website content management platform. Search queries and results are logged anonymously to help us improve our website and search functionality. We do not collect user-specific data and nor does any third party.

Forms

We sometimes provide forms which ask you to supply contact details, such as your name and email address. These details allow us to respond to you and we will not sell or trade them to any other site. But we may use them to notify you about important developments within Liberata unless you would prefer not to receive such information, in which case please tell us by emailing us. If you submit feedback by an online form, we will use it to tailor the liberata.com web site.

Security

We use a third party service to help us to keep our website secure and maintain its performance, which processes the IP addresses of visitors to our website.

Job Applicants, Current And Former Employees

When individuals apply to work at Liberata, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference or obtain a ‘disclosure’ from the Criminal Records Bureau we will not do so without informing them beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with Liberata, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with Liberata has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it.

People Who Email Us

Emails, including any attachments, sent to us via the company website, Liberata.com, or to any one of our liberata.com (GSI addresses) are subject to the policies and procedures of the company, which include data protection and monitoring for security and compliance, which is performed with the assistance of Mimecast. Mimecast is an international company specialising in cloud-based email management for Microsoft Exchange and Microsoft Office 365, including security, archiving, and continuity services to protect business mail.

 People Who Call Our Helplines And Helplines Operated By Us

All our helplines are staffed by professionals who will seek to direct the call appropriately in order that any reasonable enquiry will be resolved in a timely, courteous and professional manner.

 People Who Make A Complaint To Us

We take all complaints seriously and will investigate the cause of the complaint wherever it is possible and practical to do so, subject to our Complaints Policy.

Links To Third Party Sites

The video media presented on this website is linked to the Liberata UK YouTube channel which is a service provided and hosted by YouTube. These media can only be played in separate pop-up windows which are separate to the Liberata website. From time to time we also include links to reputable external media sources and industry bodies where our media may be hosted and promoted, usually within our News section, such as local and national press including The Municipal Journal, The Local Government Chronicle, The Times, The Daily Telegraph, The Sunday Telegraph and Raconteur, a supplement distributed with the Sunday Telegraph) and professional trade associations such as the IRRV (The Institute of Revenues Rating and Valuation) and CCA (Contact Centre Association). The linked sites are not under our control and we are not responsible for the contents of any linked site or any link contained in a linked site or any changes or updates to such sites. We are not responsible for webcasting or any other form of transmission received from any linked site. Where we provide links, we are providing them to you only as a convenience, and the inclusion of any link does not imply that we have endorsed the site. This privacy notice doesn’t cover links to other sites or the other websites to which this site is linked. You should read the privacy notices on any other websites that you visit.

Company Information

Liberata UK Limited is a company registered in England and Wales – No. 1238274. Registered Office: 1st Floor, 100 Wood Street, London, EC2V 7AN. Liberata UK Limited is a subsidiary of Outsourcing UK Limited (Registered in England and Wales – No 10280945). Registered Office: 12b, Beehive 3 Lingfield Point, Darlington, Durham, United Kingdom, DL1 1YN.

Email

The material transmitted in emails from Liberata UK Limited and any of its subsidiary companies are intended only for the person to whom they are addressed and may contain confidential and privileged information. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information other than by the intended Recipient is strictly prohibited. If you receive an email in error, please contact the sender and delete the material from any computer. Communications transmitted over the Internet are not always secure. The process of transmission may have infected the message and its contents with a computer virus or other malware. Liberata UK Limited will not accept any responsibility whatsoever for damage caused to the recipient’s computer systems when the message or contents are opened. All messages and transmissions are checked for all known viruses, malware and exploits.

Cookie Policy

The liberata.com web site may periodically make use of cookies. Cookies are small amounts of information stored by your computer. Our server may issue cookies to your computer when you first visit the liberata.com website in order to make subsequent visits easier for you. As well as being used to enhance the user experience, the information gathered by cookies helps us to obtain data about browsing patterns and develop a demographic profile of our visitors. At this time our use of cookies is extremely limited and restricted to where users leave the site to view videos presented by our YouTube channel.