Liberata History

1975

Liberata has its origin in a business founded in December 1975 by the UK’s Chartered Institute of Public Finance and Accountancy (CIPFA). This was CIPFA Services Ltd, which provided management consultancy services to the public sector.

1980s

Legislation introduced compulsory competitive tendering for white-collar services including financial, information and communication technology (ICT) and personnel services. We were at the forefront of developing BPO services to local government and this became the focus of our activities.

1989

The company was acquired from CIPFA by its management and employees and renamed CSL. At that time, CSL provided management consultancy services, Business Process Outsourcing (BPO) and corporate finance advice, predominantly to local government.

1990s

We won contracts with a number of UK Local Authorities for the provision of services which included accounting and financial management, case management, human resources, ICT, revenue and other transaction services.

1993

CSL was acquired by Deloitte & Touche. Its advisory services were merged with Deloitte & Touche’s consulting and corporate finance divisions, whilst the BPO services were expanded through the integration of a number of similar service lines then operated by Deloitte & Touche.

1997

CSL began to operate through its own board of directors and leadership structure to increase its focus on BPO.

In the late 1990s we won contracts with the Department of Culture, Media and Sport, the Department for Constitutional Affairs and a number of other government agencies to design, build, implement and lead new accounting systems, as well as to provide a range of administrative and human resources services.

1999

We secured our first partnership in the life and pensions sector.

2000

We strengthened our presence in the life and pensions sector further with the acquisition of Century Financial Services, which was merged with our life and pensions business. We also expanded into the general insurance sector with the acquisition of Grant. Liberata now manages more than £400 million of claims for the general insurance industry.

2001

We secured a major new partnership with Save and Prosper for policy servicing, finance and actuarial services.

2002

We formally adopted the Liberata identity across all of our businesses. This identity encapsulates our aim to liberate clients from their non-core, yet critical activities, allowing them to focus on their core activities and to liberate employees, offering fulfilling careers and share ownership opportunities.

During this period Liberata also secured investment from General Atlantic (GA) LLC to acquire a majority of the shares in the company, so injecting significant new capital into Liberata. GA is the world's leading private equity firm focused exclusively on investing in business process outsourcing and ICT businesses.

2003

GA LLC increase investment and hold 76% stake in Liberata.

2004

Secured significant new partnership with Gissings to provide third party pensions administration, thus evolving Liberata’s financial services offering into corporate pensions.

2007

Liberata Limited is now one of the UK’s leading providers of outsourced business processes for the public and private sector.