About Us

Who we are

As a leading provider of business process outsourcing and support services, Liberata is committed to public service, bringing new thinking to the vital task of serving the UK.

Our ability to understand and react to our customers' needs is what gives us relevance as a business. We understand the importance of being able to anticipate their requirements, analyse our data, adapt to trends and collaborate with our customers to ensure we continue to deliver service excellence.


Our Values

Our values define how we want to conduct ourselves and our business, helping us to create value for our people, our customers and our organisation.


What we do

We are committed to applying our insight and expertise to create innovative products and solutions for our clients and their customers – innovations that are making a real difference to the public and private sector.

Our focus is growing our two core business activities:

  • CapacityGRID 
    CapacityGRID connects local authorities so that they can source their capacity locally, virtually or in combination. This enables them to operate in a scale environment and drive rapid efficiencies, without systems changes, staff relocation or upfront investment. More than 60 local authorities are connected to CapacityGRID and membership continues to grow each month.

  • Business process outsourcing
    We help clients match best practice, adopt good corporate governance and reduce and manage risk with business process outsourcing. Over the past 35 years, we have maintained a strong focus on optimising back office processes and implementing new technologies to help our clients meet and exceed day to day service level targets.

Liberata milestones

Over the past few years Liberata has changed with pace so we have recorded some of our most newsworthy moments.

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© Liberata UK Limited (Registered in England and Wales - No 1238274) Registered Office: 4th Floor, 246 High Holborn, London, WC1V 7EX