Pendle unlocks £3m for reinvestment

Borough of Pendle

Innovate with Service

Liberata has been in partnership with Pendle Borough Council in Lancashire since 2015. We deliver a range services including revenues and benefits, fraud and error and customer services, alongside property services and regeneration programmes.

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The Solution

  • Built a new service centre and created a shared service centre

  • Completed an IT upgrade

  • Added new service lines and launched new products including fraud and error in Council Tax and Housing Benefit claims

  • Increased levels of automation across all accounts with the introduction of e-billing and online Council Tax services

99.1% the best ever NNDR collection rate in 2015-16
5.46 days removed from change of circumstances processing, almost half the DWP UK average
£8.5m raised through property asset disposal and rationalisation

By continuing to work with Liberata it means that we can build on the improvements made to date and achieve even more in the future.

Dean Langton Strategic Director and Head of Paid Service, Borough of Pendle