Customer Charter

The Liberata Customer Charter is aimed at everyone who has contact with Liberata, be that clients, customers or partners.

The charter highlights the standards of service and behaviour that can be expected from employees when you contact any of our offices in the UK. Furthermore, it provides a formal feedback process to contact our Executive Leadership in order to improve the exchange of information between you and Liberata.

Liberata’s aim is to become the clear market leader for providing the highest quality of services. We will achieve this through:

• listening to our clients, customers and partners
• implementing best practice across our organisation
• developing our service offerings to meet the changing needs of our clients
• applying process and technology improvements
• continuing to incentivise and reward employees for Service Excellence.

Liberata employees want to make a difference.