Liberata is a business process innovation company that helps customers reinvent complex services, transactions and processing. Our strategy is simply to create value with our customers by building better services for theirs.
Together we build services that deliver better outcomes with a unique approach to service exchange that is designed to liberate customers from the traditional constraints of infrastructure, technology, resources and costs.
As customers respond to global shifts in resourcing, mobility, business intelligence and cloud technology, we are applying 40 years of accumulated insight and customer experience to help UK businesses and government organisations create a valuable advantage.
Our customer-driven approach to service design sets them free from the constraints of inflexible contracts, under-performing service silos, under-used resources, fixed capital assets and associated dis-economies of scale.
Inspired by customers, our service exchange model helps them to achieve infrastructure and technology-free transformations, designed specifically for their outcomes, but which make more efficient use of resources, enable shared capacity and can quickly adapt as business needs change.
Our approach to build better services is based on our model for service exchange.
The exchange we create is based on one or more of its elements having a common use that benefits other customers. By creating an exchange between customers we drive an economy of scale that is based on re-use – an approach that costs less and can even generate new income.
Delivering public and private service exchanges we give customers a valuable advantage and a new way to build better services with:
We are working with customers to transform a complete range of business services using the service exchange model.
Our goal is to create and operate service exchanges that provide more productive and consumer-like experiences, so customers can work whenever and wherever they want and can more easily change how they work to meet their particular needs.
Building a new generation of outcome-based services designed around better customer results and experiences.
A service exchange that makes it easier for authorities and government organisations to work collectively.
Sound technology advice, reliable services and a roadmap that makes it simple to move your business to the cloud.
By better services we mean more flexible, more reliable and more efficient – value that is consistently delivered across all our customer partnerships. And, by designing services with customers – not for them, we don’t try to predict their needs (or impose ours). Instead, we engage directly to make sure we deliver exactly what they want – and use our customer-driven approach to design services that guarantee to deliver better outcomes for their customers.
Agile services with capacity that can scale up and down, adapting as your business adapts.
Class-leading service operations that are secure, resilient and always available.
Combining lower service costs, higher resource productivity and improved business performance to drive bottom-line results.
Measurable results for your business, a genuine return on investment and certainty of customer outcomes which we will also guarantee.
We keep the promises we make, building modern, flexible services that keep customers in control of their services, data, technology and communities. Our aim is always to enhance customer performance and outcomes by discovering new ways to improve and simplify business processes and exceed the benefits and value they achieve as a result.
We value simplicity and we keep the promises we make, building modern, flexible services that give customers greater control of their resources, data, technology and communities.
Stay customer relevant
Achieve customer outcomes
Earn customer respect
Share customer success
We are delighted to share our progress with customers and the public. Our Annual Reviews chart our progress and evidence our many successes. Consistently exceeding our business plans and our customers’ expectations reflects the hard work and commitment of all of our people.
Liberata’s consistent customer and financial performance demonstrate a well-run business with strong financial and governance controls. The quality and resilience of our operational delivery, particularly against a backdrop of increased volume demand for our services, is recognised and appreciated by our customers.
Our strong governance approach includes procedures and controls designed to safeguard the company’s assets, maintaining proper accounting records and ensuring the reliability and quality of management information used within the business.
Our quality assurance and risk management procedures focus on operational risk, business continuity, information security and data protection, for which we maintain an extremely highly regarded set of professional accreditations.
Excellence in Debt Management
Outsourcing Works – Award for Delivering Business Value
Shared Service Centre of the Year
Excellence in Partnership Working
Excellence in Innovation
Most Improved Team of the Year
Excellence in Business Partnership
Customer Experience Professional of the Year
Most Improved Team of the Year
Royal Town Planning Institute North West and Historic Building Conservation North West