BPO Overview

Business Process Outsourcing is the practice of transferring responsibility for non-core, yet critical processes to a third party supplier like Liberata. Typically the process involves not only the transfer of activities, but also of resources including staff, facilities and technology.

Through this process the third party supplier becomes a partner working closely with the firm and allowing them to focus on their core activities.

The benefits of outsourcing include:

• Rapid and sustained improvement in business performance
• Enhanced level of end customer or citizen satisfaction
• Improved productivity
• Reduced operating costs and risk
• Access to improved skills and technology leading to new levels of innovation
• Driving shareholder value
• Gaining competitive advantage

Employees transferring to Liberata also experience significant benefits. They become part of a large, specialised and dynamic group with superior training and progression opportunities. Please click the Careers section for more information on Employee Benefits and Liberata Career Opportunities.