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15 August 2016

Liberata announced as finalists in nine categories at the Call North West Contact Centre Awards 2016

Liberata’s Pendle and Barrow Contact Centre teams have been named as finalists in nine separate categories at the Call North West Contact Centre Awards 2016. The awards celebrate both individual and team achievements throughout the past year, from contact centres across the North West of England. Liberata has been nominated in the following award categories:

  • Agent of the Year – Gerson Da Silva
  • Team Leader of the Year – Paul Orrell
  • Contact Centre Manager of the Year – Vicky McGurk
  • Hero of the Year – Gerson Da Silva
  • Hero of the Year – Sam Blick
  • Best People Engagement – Liberata UK, Pendle Contact Centre
  • Best Outsourcer – Liberata UK, Pendle Contact Centre
  • Best Support Team – Liberata UK, Barrow Contact Centre
  • Best Outsourced Contact Centre – Liberata UK, Barrow Contact Centre

Vicky McGurk, Northern Customer Services Manager at Liberata said, “It is great news that the team has been named as finalists in so many categories. This is fantastic recognition of our ongoing efforts to deliver high levels of customer service to local citizens over the last 12 months.”

The category winners will be announced, and trophies presented, at The ‘Shining Stars’ Black Tie Awards Dinner’, which will be held at The Palace Hotel in Manchester on the 20th of October 2016.

View the full list of finalists here: Call North West Contact Centre Awards 2016

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