Delivering an award-winning service for customers

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Awards

2017

CIPP Excellence Awards

CIPP Excellence Awards

Payroll service provider of the year (fewer than 250 clients)
IRRV Performance Awards 2017

IRRV Performance Awards 2017

Finalist; Excellence in Innovation (Channel Shift)
IRRV Performance Awards 2017

IRRV Performance Awards 2017

Finalist; Excellence in Non-Domestic Rate
IRRV Performance Awards 2017

IRRV Performance Awards 2017

Finalist; Excellence in Social Inclusion
Call North West Awards 2017

Call North West Awards 2017

Best Outsourced Contact Centre – Liberata UK, East Lancashire
Call North West Awards 2017

Call North West Awards 2017

Manager of the Year – Vicky McGurk, Pendle
Call North West Awards 2017

Call North West Awards 2017

Manager of the Year – Leanne Burrows, Burnley
Call North West Awards 2017

Call North West Awards 2017

Business Improvement Strategy of the Year – Liberata UK, Barrow Contact Centre
Call North West Awards 2017

Call North West Awards 2017

Business Improvement Strategy of the Year – Liberata UK, Burnley Contact Centre
Call North West Awards 2017

Call North West Awards 2017

Best Use of Social Media – Natalie Harward, Burnley
Call North West Awards 2017

Call North West Awards 2017

Trainer / Coach of the Year – Gaynor Worthington, Pendle
Call North West Awards 2017

Call North West Awards 2017

Contact Centre Ambassador – Faraz Ahmed, Pendle
Call North West Awards 2017

Call North West Awards 2017

Hero of the Year – Gaynor Worthington, Pendle
Call North West Awards 2017

Call North West Awards 2017

Hero of the Year – Lewis Staffa, Pendle
UK Contact Centre Awards

UK Contact Centre Awards

Most Positive Impact on the Community; Bronze Award
UK Contact Centre Awards

UK Contact Centre Awards

Business Improvement Manager of the Year; Leanne Burrows, Bronze Award
UK Contact Centre Awards

UK Contact Centre Awards

Contact Centre Manager of the Year; Vicky Mcgurk, Finalist
UK Contact Centre Awards

UK Contact Centre Awards

Community Champion of the Year; Vicky Mcgurk, Finalist

2016

IRRV Performance Awards 2016

IRRV Performance Awards 2016

Excellence in Debt Management - Winner
IRRV Performance Awards 2016

IRRV Performance Awards 2016

Most Improved Team of the Year - Finalist
IRRV Performance Awards 2016

IRRV Performance Awards 2016

Excellence in Staff Development - Finalist
IRRV Performance Awards 2016

IRRV Performance Awards 2016

Excellence in Social Inclusion - Finalist
IRRV Performance Awards 2016

IRRV Performance Awards 2016

Excellence in Innovation (Service Delivery) - Finalist
Call North West Contact Centre Awards 2016

Call North West Contact Centre Awards 2016

Agent of the Year – Gerson Da Silva
Call North West Contact Centre Awards 2016

Call North West Contact Centre Awards 2016

Team Leader of the Year – Paul Orrell
Call North West Contact Centre Awards 2016

Call North West Contact Centre Awards 2016

Contact Centre Manager of the Year – Vicky McGurk
Call North West Contact Centre Awards 2016

Call North West Contact Centre Awards 2016

Hero of the Year – Gerson Da Silva
Call North West Contact Centre Awards 2016

Call North West Contact Centre Awards 2016

Hero of the Year – Sam Blick
Call North West Contact Centre Awards 2016

Call North West Contact Centre Awards 2016

Best People Engagement – Liberata UK, Pendle Contact Centre
Call North West Contact Centre Awards 2016

Call North West Contact Centre Awards 2016

Best Outsourcer – Liberata UK, Pendle Contact Centre
Call North West Contact Centre Awards 2016

Call North West Contact Centre Awards 2016

Best Support Team – Liberata UK, Barrow Contact Centre
Call North West Contact Centre Awards 2016

Call North West Contact Centre Awards 2016

Best Outsourced Contact Centre – Liberata UK, Barrow Contact Centre

2014

IRRV Silver Awards 2014

IRRV Silver Awards 2014

Excellence in Debt Management - Finalist
IRRV Performance Awards 2014

IRRV Performance Awards 2014

Excellence in Innovation - Finalist
IRRV Performance Awards 2014

IRRV Performance Awards 2014

Excellence in Debt Management - Finalist

2013

National Outsourcing Awards 2013

National Outsourcing Awards 2013

Award for Delivering Business Value
National Outsourcing Awards 2013

National Outsourcing Awards 2013

Shared Service Centre of the Year

2012

IRRV Gold Award 2012

IRRV Gold Award 2012

Excellence in Partnership Working
IRRV Silver Award 2012

IRRV Silver Award 2012

Excellence in Innovation
IRRV Silver Award 2012

IRRV Silver Award 2012

Most Improved Team of the Year
LGC Gold Award 2012

LGC Gold Award 2012

Excellence in Business Partnership
2012 UK Customer Experience

2012 UK Customer Experience

Professional of the Year
2012 Better Health at Work Awards

2012 Better Health at Work Awards

Gold

2011

IRRV Bronze Award 2011

IRRV Bronze Award 2011

Most Improved Team of the Year Award

Accreditations

ISO 27001 Information Security Standards accredited

ISO 27001 Information Security Standards accredited

BS 25999 accredited

BS 25999 accredited

ISO9001 Quality Management System accredited

ISO9001 Quality Management System accredited

First private sector company to be CESG accredited

First private sector company to be CESG accredited

Charter Mark for Excellence in customer services from the Cabinet Office

Charter Mark for Excellence in customer services from the Cabinet Office

HMG Infosec Risk Assessed

HMG Infosec Risk Assessed

Six Sigma, Lean, PRINCE2 and MSP qualified teams

Six Sigma, Lean, PRINCE2 and MSP qualified teams

Recognised on the National Apprenticeship Service’s Roll of Honour

Recognised on the National Apprenticeship Service’s Roll of Honour

CCA Global Standard©

CCA Global Standard©