Liberata is one of the UK market leaders in delivering Revenues & Benefits services within local government, and has a well-established and proven track record.
With local authorities facing increasing financial challenges in the delivery of Revenues & Benefits administration, we are well placed to offer the delivery of these services and work in partnership with our clients to ensure such targets and savings are fully realised.
We offer prospective clients the benefits of competitive pricing tailored around their individual needs and requirements.
We believe in a number of key principles which have helped us become successful within Revenues & Benefits:
Serving the Customer
We believe that the customer, and specifically the customer experience, is central to any decision making process. We use a variety of methods and solutions to transform the customer experience. It is the customer that drives our requirements and processes, and is at the forefront of any decision making.
Top Quartile Performance
We are committed to providing top quartile performance levels for its customers and clients.
Value for Money
The delivery of any service must be cost effective and provide ongoing value for money. As local authorities strive to deliver increasing savings, we are ideally placed to help our clients unlock these savings with a range of innovative solutions.
Investment in people
We invest in career training and development for our 700 Revenues & Benefits professionals, to ensure clients continue to receive the best possible service.
Partnership
We work in partnership with our clients to ensure long-term sustainable outcomes.
Workload Management
At the heart of workload management are proprietary tools that we have developed supporting the GM350+ Benefits model and the OneTouch Revenues process. These tools provide line management with a simple user interface to manage daily work and to forecast resource requirements going forward.