Liberata’s shared service provision in Croydon has an established multi-skilled team that can work in all aspects of pension administration. We ensure sufficient resource and contingency for all aspects of administration or project exercises including:
- Production of annual benefit statements
- FRS 17 data
- Updating contributions to the pension database
- Issue of pension increase letter
- End of year reporting/valuation
- Estimates
- Transfers
- Projections
- Retirements
- Added years
- Setting up of new starters
- Process final payments for deceased pensioners
- Implement pensions increase
- Interim payments outside of payroll
We utilise Heywood’s Axis system for pension administration, which includes all development, testing and acceptance of new legislation and regulations, tailored to our clients’ requirements. This helps form a stronger focus on the customer and monitoring for our clients’ benchmarking purposes.
To ensure the process runs as smoothly as possible, we strive to:
- Work closely with clients to ensure that all data received is understood and processed correctly
- Provide direct telephone contact for members’ queries without having to go through a helpdesk
- Ensure the payroll process is completed accurately and on time