Liberata wins contract with Luton Borough Council

December 18, 2009

Liberata has signed a contract with Luton Borough Council to provide Revenues and Benefits services to the council. This win, which will see Liberata provide an Overflow Contact Centre on behalf of the council, is another success as part of the company’s concerted sales campaign to win Transactional Services business.

Such a win has provided Liberata with excellent opportunity in order to showcase their offerings and widen its field of play. Liberata will become an integral part of the council’s strategy to transform its customer services providing.

Nick Griffin, Head of Customer Access and Business Transformation for Luton, said “I am delighted that Liberata have responded to the significant challenge we have presented them with in terms of setting up an overflow arrangement for our Call Centre at Luton Council. Liberata staff have made it clear how much they want our partnership to work and I am very excited about working with them over the coming year and the improvement this will bring to our customer experience.”